30-Day Money-Back Guarantee

Every KALVYR order is covered by a 30-day money-back guarantee. You have 30 days after delivery to change your mind — no justification needed.

• Contact us through the Contact page with your order number
• We confirm the return address and instructions by email
• Include the original packaging when possible
• Keep your proof of shipment until the process is complete

Refund Processing

Once we receive your return, your full refund is issued to your original payment method and you receive a confirmation by email.

Defective Units — 1-Year Warranty

If your KALVYR device develops a manufacturing defect within one year of purchase — for example a battery that no longer charges or a faulty control unit — contact us with your order number and a short description of the issue. We replace the unit or refund you. Full details are on the Warranty page.

Late or Missing Refunds

If you haven't received your refund after your return was confirmed, first check your bank account, then contact your card issuer — processing times vary. If the problem persists, reach us through the Contact page.